IT Technical Support Specialist

Pan Pac Forest Products – Hastings, North Island As an IT Technical Support Specialist, you will be an integral part of our Information Technology Team, providing vital support to a dynamic organisation of over 500 users making a tangible impact. Your work will directly enhance the day-to-day technology experience across the business. In this role, you'll take ownership of Level 2–3 application and network support, resolving more complex issues across a broad range of technologies. Your responsibilities include but are not limited to: Providing technical support to users both onsite and remotely Troubleshooting and supporting a range of business applications, device, and connectivity issues Administration of Microsoft 365, Teams, and Intune Active Directory management and maintenance Setting up and maintaining hardware such as laptops, tablets, and mobile devices Manage and prioritise assigned incidents, requests, and service tasks to resolution Identify opportunities to improve systems, processes, and the overall user experience Mentoring and support for colleagues delivering Level 1 support This is a full-time, Monday to Friday position, with participation in a rotating after-hours on-call roster supporting our 24/7 operational Environment. This role is based at our Whirinaki site. About us We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 400 full-time staff and 400 contractors. We care for our people, the environment, and our community. We offer A supportive learning and development environment Reward and recognition #J-18808-Ljbffr