Service Administrator | Executive Support - Luxury Marine

Service Administrator | Executive Support – Luxury Marine Service Administrator | Executive Support – Luxury Marine R Marine Flagship | Auckland CBD Full Time Join One of New Zealand's Leading Luxury Marine Companies At R Marine Flagship, we don't simply sell and service luxury motor yachts—we deliver an exceptional ownership experience. Representing some of the world's most prestigious yacht brands, our reputation has been built on professionalism, attention to detail, and outstanding customer service. We're seeking an exceptional Service Administrator to become the administrative backbone of our Service Department. This is a pivotal role supporting our Service Manager, Service Advisors, Parts Department and Accounts Team, ensuring the smooth day-to‑day operation of a busy, premium marine business. This position is ideal for an experienced administrator who enjoys variety, thrives in a fast-paced environment, and takes genuine pride in delivering work of the highest standard. The Role As our Service Administrator, you will play a key role in ensuring the efficient administration of our Service Department. Working closely with the Service Manager, Service Advisors, Parts Controller and Accounts Team, you'll coordinate the administrative processes ensuring smooth ,efficient operations while providing an exceptional experience for our valued clients. This is far more than a reception or data entry position—it is a role where your organisation, initiative and attention to detail directly contribute to the success of the business. Key Responsibilities Providing administrative support to the Service Manager and Service Advisors. Meeting and greeting customers. Assisting the Parts Department with purchase orders, receipting, supplier documentation. Supporting the Accounts team with invoicing preparation, purchase order matching and customer account administration. Processing technician timesheets and allocating labour to repair orders. Creating and maintaining repair orders and ensuring all documentation is complete and accurate. Scheduling appointments and coordinating customer communications. Liaising with customers regarding service bookings, progress updates and completion of work. Maintaining service records and ensuring documentation is current and accurate. Coordinating subcontractor documentation and assisting with workflow scheduling. Preparing completed jobs for invoicing and ensuring all supporting documentation has been captured. Assisting with warranty administration and maintaining service records. General office administration and supporting the wider team where required. Prepare and schedule valet appointments with valet team lead. About You We're looking for someone who naturally enjoys organising people and processes. You’ll be someone who anticipates what needs to happen next by staying all over day to day operations to ensure the billing process is efficient and timely , enjoys supporting a busy team, and takes ownership of your work. Ideally, you'll have: Previous administration experience within a service, automotive, marine or trades environment. Strong organisational and time management skills. High attention to detail and accuracy. Confidence working across multiple tasks and changing priorities. Strong Microsoft Office skills and the ability to learn new systems quickly. Experience using workshop management software such asMagix(preferred but not essential). A positive, professional attitude with exceptional customer service skills. The ability to work both independently and collaboratively within a high-performing team. Why Join R Marine Flagship? At R Marine Flagship, you'll work in a premium environment where quality, professionalism and teamwork are genuinely valued. We offer: A supportive and professional team culture. Variety in your day—no two days are the same. The opportunity to work with some of the world's finest luxury motor yachts. Ongoing training and career development. Long-term career opportunities within a respected industry leader. We're Looking for Someone Exceptional This role is suited to someone who takes pride in being organised, enjoys supporting others to succeed, and understands that exceptional administration is critical to delivering exceptional customer service. If you're motivated, proactive, and want to build your career with one of New Zealand's premier luxury marine companies, we'd love to hear from you. #J-18808-Ljbffr