Student Administration Services Administrator

Student Administration Services Administrator Christchurch, City Campus Permanent, Full Time Coordinate the systems behind the learner journey Work for a progressive world class tertiary education provider Mō Tēnei Tūranga Mahi – About the Role Our Student Administration Services (SAS) team are at the heart of the learner journey. We support learners from application through to graduation, helping them navigate admissions, enrolment, learner records, programme administration, and graduation processes. We work closely with faculties and support teams across Ara to provide accurate, efficient, and learner-focused services. Every interaction is an opportunity to make a positive difference, helping learners feel welcomed, supported, and set up for success. As an Administrator within Student Administration Services, you’ll play a central role in supporting the systems, processes and people that help learners move smoothly through their journey at Ara. You will work closely with the Head of Student Administration Services and wider teams across admissions, curriculum, timetabling and operations, helping to ensure critical information, systems and processes remain accurate, accessible and fit for purpose. You will: Update operational procedures Support service improvements Documenting business processes Manage project activity, tracking actions and deadlines and Work alongside senior leaders to streamline the way we do things. You’ll be a trusted organiser, problem solver and connector, helping multiple teams work effectively together while keeping a focus on quality, efficiency and the learner experience. From overseeing SharePoint migration activities to coordinating reporting and compliance requirements, your work will make a real and visible difference across the service. Ngā Pūkenga Me Ngā Wheako – Skills and Experience We're looking for someone who is naturally organised, enjoys improving the way things work, and can confidently juggle competing priorities without losing sight of the bigger picture. Ideally, you’ll bring: Qualification in NZ Certificate in Business Administration Level 3 / Level 4 or equivalent knowledge gained through experience Strong administrative experience in a complex or regulated environment The ability to coordinate multiple projects, activities and deadlines at the same time Confidence developing and improving systems, processes, templates and documentation Excellent written and verbal communication skills, with a keen eye for detail Strong Microsoft Office skills, particularly Word and Excel The ability to quickly learn new systems and technologies A proactive approach, using initiative to solve problems and keep work moving forward A collaborative, customer-focused style and the ability to build positive working relationships across a wide range of teams The ability to work independently while remaining connected and responsive to others Great organisation and time management skills, with the flexibility to adapt when priorities shift Experience working in a tertiary education environment would be beneficial, but this is not essential. Mō Mātou – About us Ara Institute of Canterbury is the South Island's largest provider of tertiary vocational education, helping people build better futures - and that starts with our people. Every day, our kaimahi help students gain real skills for real careers through hands‑on learning and strong industry connections. The Madras Street (City) campus brings engineering, architecture, music, trades, health and creative arts together in the heart of Christchurch, right next door to One New Zealand Stadium. We offer tangible benefits: income protection for permanent kaimahi over 15 hours fee discounts on Ara courses for staff professional development leave and funding two on-site early childhood centres generous leave provisionsan annual Christmas closedown to enjoy time with whanau and friends A gym, library and cafés complete the picture Guided by our values Hono | Connect, Hihiri | Inspire and Aroha | Respect, we're committed to equity, inclusion and Te Tiriti o Waitangi. If you're looking for work that matters, Ara could be your next chapter. #J-18808-Ljbffr