Cafe Assistant

Work in the modern Te Ara Ātea Library café, serving the local community. Urban Espresso – Te Ara Ātea Position Summary The Café Assistant is responsible for providing excellent customer service while assisting with the daily operation of the café. This role involves preparing food and beverages, maintaining a clean and welcoming environment, operating the point-of-sale system, and supporting the team to ensure an exceptional experience for every customer. Key Responsibilities Customer Service Welcome and serve customers in a friendly and professional manner. Take customer orders accurately and efficiently. Handle customer enquiries and resolve issues professionally. Create a warm, positive, and welcoming atmosphere. Food & Beverage Preparation Prepare espresso coffee and other hot and cold beverages to company standards. Heat and serve cabinet food as required. Present food attractively and ensure quality standards are maintained. Monitor stock levels and replenish displays throughout the day. Café Operations Operate the POS system and process cash and EFTPOS transactions accurately. Assist with opening and closing procedures. Complete daily cleaning tasks and maintain a high standard of cleanliness. Wash dishes and ensure equipment is cleaned and maintained. Food Safety & Health Follow all Food Control Plan and food safety procedures. Maintain excellent personal hygiene and safe food handling practices. Report any maintenance or health and safety concerns to the Café Manager. Teamwork Work cooperatively with all team members. Assist in training new staff when required. Be flexible and willing to support other duties as requested. Contribute to a positive, respectful, and productive team culture. Skills & Experience Previous café or hospitality experience is preferred but not essential. Barista experience is an advantage. Excellent customer service and communication skills. Ability to work in a fast-paced environment. Reliable, punctual, and well presented. Positive attitude and willingness to learn. Basic numeracy and cash-handling skills. Physical Requirements Ability to stand for extended periods. Ability to lift up to 15 kg when required. Comfortable performing repetitive tasks and working in a busy environment. Reporting To Café Manager Employment Expectations Maintain a professional appearance and wear the required uniform. Arrive on time and ready to work. Follow all company policies, procedures, and health and safety requirements. Represent Urban Espresso and Country Lane Group in a professional manner at all times. #J-18808-Ljbffr