Operations Administrator / Tour Dispatcher

Operations Administrator / Tour Dispatcher Ritchies Transport Holdings – Queenstown, South Island We are looking for an organised, proactive, and customer-focused Operations Administrator / Tour Dispatcher to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys coordinating people, schedules, and logistics to ensure smooth day-to-day operations. About us Ritchies Transport is one of New Zealand’s largest privately owned transport operators, providing bus and coach services across the country. Founded in 1935, the company has grown from a small family-run business into a major player in public transport, school bus services, and charter travel. Ritchies operates urban bus networks in several regions, including Auckland, Queenstown, and Dunedin, as well as offering long-distance coach services and tourism transport. Known for its focus on safety, reliability, and customer service, the company plays a key role in connecting communities and supporting both daily commuters and the tourism industry. About the role As an Operations Administrator / Tour Dispatcher, you will be responsible for coordinating the day-to-day operational and administrative activities that keep our transport and tour services running smoothly. Acting as the central point of communication between drivers, tour teams, customers, and internal stakeholders, you will ensure schedules are executed efficiently and any disruptions are managed proactively. This role combines administration, customer service, and operational coordination, making it ideal for someone who enjoys working in a fast-paced environment where no two days are the same. You will be responsible for managing bookings, preparing dispatch documentation, monitoring tour movements, and supporting the wider operations team to deliver exceptional service to our customers. Key responsibilities Coordinate and dispatch tours and transport services to ensure on-time departures and arrivals. Monitor daily tour schedules and respond quickly to operational changes or disruptions. Communicate with drivers, tour guides, customers, and internal teams regarding schedules and updates. Manage bookings, reservations, manifests, and operational documentation. Prepare daily run sheets and dispatch information for drivers and tour teams. Provide administrative support to the operations team, including data entry, reporting, and record management. Respond to customer enquiries via phone and email in a professional and timely manner. Assist with fleet scheduling and resource allocation to maximise efficiency. Maintain accurate records and ensure compliance with company policies and procedures. What you offer Previous experience in administration, dispatch, logistics, transport, tourism, or operations coordination. Excellent organisational skills with the ability to manage multiple priorities simultaneously. Strong communication and interpersonal skills. High attention to detail and accuracy. The ability to remain calm and make decisions under pressure. Confidence using Microsoft Office Suite and other scheduling or booking systems. A customer-first approach and a positive attitude. What we offer A supportive and collaborative team environment. Opportunities for professional development and growth. A varied and rewarding role where no two days are the same. The opportunity to be part of delivering memorable experiences for our customers and communities. Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application. #J-18808-Ljbffr