Operations Officer

About Bank of China (New Zealand) Limited Bank of China (New Zealand) Limited is on an exciting journey to strengthen our position as a leading international bank in New Zealand. With a passionate team of more than 130 people across Auckland and Christchurch, we are committed to delivering exceptional service and building lasting relationships with our customers nationwide. Backed by one of the world's largest banking groups, we combine a strong local presence with an extensive global network to help New Zealand businesses and individuals seize opportunities with confidence, both at home and around the world. About the role Join our Operations Service team and play an important role in delivering efficient, accurate and compliant banking operations. You will support a wide range of banking services, including lending, payments, settlements, treasury operations and customer account services, while ensuring an excellent customer experience and maintaining the Bank's high operational and regulatory standards. Key responsibilities Process a wide range of banking transactions, including lending, payments, deposits, foreign exchange, trade services and customer account maintenance. Support treasury operations by processing and settling money market, foreign exchange and other treasury transactions. Deliver timely, professional service to internal and external customers, responding to enquiries and supporting digital banking services. Complete reconciliations, maintain accurate records and prepare operational and regulatory reporting. Ensure all transactions comply with Bank policies, AML/CFT, KYC, sanctions and regulatory requirements. Identify operational risks, investigate exceptions and contribute to continuous improvement initiatives. Collaborate with colleagues across the Bank to support efficient and effective operational delivery. About you You are organised, customer-focused and committed to delivering high-quality work. You enjoy working in a collaborative team environment, can manage competing priorities and have strong attention to detail. To be successful, you will have: 2+ years' experience in banking or financial services operations. Experience processing banking transactions and working with banking systems. Sound knowledge of banking products and operational processes. Understanding of New Zealand payment systems and regulatory requirements. Knowledge of AML/CFT and compliance obligations is advantageous. Strong analytical, problem-solving and organisational skills with excellent attention to detail. Excellent written and verbal communication skills and the ability to build effective working relationships. A Bachelor's degree or higher in Finance, Economics, Mathematics, Statistics or a related discipline. Why Join Us? At Bank of China (New Zealand) Limited, we believe our people are the foundation of our success. We are committed to creating an environment where you can grow professionally, stay healthy, and enjoy being part of a supportive team. Professional Growth We invest in your career through professional development funding, study leave, and BOC Learning, our online learning platform offering a wide range of self-paced courses to support your ongoing development. Health & Wellbeing Your wellbeing is important to us. We provide comprehensive medical insurance, an Employee Assistance Programme (EAP), annual flu vaccinations, and extend a number of wellbeing benefits to your immediate family. Financial & Social Wellbeing We support sustainable ways of working through volunteer leave, FareShare public transport subsidies, staff banking benefits, and a variety of bank-funded social and sporting activities that promote wellbeing, teamwork and connection. Inclusive Culture & Recognition We value diversity, collaboration and recognising great work. Our Living Our Behaviour Recognition Programme, Friday afternoon teas, team building activities and cultural celebrations bring colleagues together. We also celebrate both New Zealand and Chinese festivals through staff events and discretionary festival bonuses that reflect our unique multicultural workplace. International Banking Experience As part of one of the world's largest banks, you'll have the opportunity to work in an international environment, collaborate with colleagues across the Bank of China global network, and contribute to projects that support both local and cross-border banking services. #J-18808-Ljbffr