Technical Engineer

Analyses, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA Reproduces and document customer problems and elevate them to relevant solution or product development teams Provides input as required on product and customer specific functionality, configuration and usage Designs corrective action plans or local workarounds that allow issues to be solved within the SLA Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress Maintains support documentation up to date Carries out on-site administration and preventive maintenance activities Ensures procedures are correctly implemented Maintains IT infrastructure and backend components, including hardware and software Conducts standard and complex analysis in autonomy Anticipates to integration workshop as referent Maintain and update Lab equipment and perform software update in the Lab at the customer premises. Job description: Responsibilties: Analyses, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA Reproduces and document customer problems and elevate them to relevant solution or product development teams Provides input as required on product and customer specific functionality, configuration and usage Designs corrective action plans or local workarounds that allow issues to be solved within the SLA Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress Maintains support documentation up to date Carries out on-site administration and preventive maintenance activities Performs system upgrades at customer premises during post go live period (ramp up/grace period) Ensures procedures are correctly implemented Maintains IT infrastructure and backend components, including hardware and software Conducts standard and complex analysis in autonomy Anticipates to integration workshop as referent Maintain and update Lab equipment and perform software update in the Lab at the customer premises. Requirements: Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline; 3-5 years of experience Technical Engineering role, Desktop support role or systems integrator environment Exposure in areas across Software application, Desktop applications, Backend Application and Hardware Appliance. Experience in Software Application and Integration is a plus. Experience in Kubernetes and DevOps CI/CD pipeline is a plus Strong analytical and problem-solving skills; Good understanding of IT infrastructure and architecture, Good understanding of Desktop and Software support,Security awareness,Windows, GNU/Linux, networking knowledge, Basic Knowledge of scripting and programming language (Java, Javascript, Perl, Bash, Python, Power shell, etc.), Knowledge of configuration management tools and languages is a plus (Terraform, Ansible, GIT, etc.) Containerization and orchestration knowledge is a plus (Docker, Kubernetes, etc.), #J-18808-Ljbffr