Coffee Machine Service Technician

Coffee Suppliers helps 500+ Kiwi workplaces brew success, one cup at a time. We supply and service commercial coffee machines for small businesses through to large offices, warehouses and multi-site operations. We proudly supply our own Sorrento coffee that is roasted fresh in Auckland every week. Coffee Suppliers is a proudly NZ-owned family business with a small team of seven based in our Mt Roskill warehouse. We work closely together and no task is too small and no one is above getting stuck in. We set high standards, focus on doing things right the first time and ensuring every customer touch point feels warm and genuinely helpful. The business is growing steadily, and we have even bigger aspirations so we are looking for an additional technician to help support our growth with an immediate start available pending availability. About The Role Your time will be split between our Mt Roskill workshop, refurbishing and bench-testing machines, and out on the road installing, servicing and repairing machines on customer sites. Our customers are businesses rather than hospitality venues, which means we operate during regular business hours with no on-call requirements. Our team of Auckland based technicians service most of our upper North Island customers, so expect some day trips outside of Auckland and the occasional overnighter (meal allowances provided). We supply a number of globally recognised coffee machine brands including: Bianchi, Necta, Gaggia, Kalerm and Carimali. Our core business is fully automatic machines, but we also supply barista machines, grinders and water coolers. No coffee machine experience? No problem! If you've worked with appliances, mechanical or electrical equipment, our experienced technicians will teach you everything you need to know on the job. Commercial coffee equipment is a specialist trade combining mechanical, electrical, plumbing and customer service skills, offering long-term career opportunities in a growing industry. What You'll Do Travel to customer sites to install and remove coffee machines, grinders and water coolers, including configuration, calibration and connection to water supplies Carry out scheduled preventative maintenance, cleaning, annual servicing and filter replacements Respond to service calls, diagnose faults and complete repairs on site where practical, or remove equipment for workshop repair and reinstallation Prepare, refurbish, configure, calibrate and test machines, grinders and water coolers in the workshop prior to installation or redeployment Train customers on the operation, cleaning and maintenance of their equipment Build customer relationships through professional communication and a high standard of service Complete service reports and job documentation accurately and on time Maintain company vehicles, tools, spare parts and workshop equipment in clean, organised and serviceable condition What You Need A current EST or ESA licence, or be close to completion with only practical hours left A full, clean New Zealand driver licence and the legal right to work in NZ Technical aptitude with mechanical and electrical equipment including strong troubleshooting and fault-finding skills Ability to use hand and power tools safely To be physically up to lifting and shifting commercial coffee machines safely Basic computer literacy and ability to use software tools and mobile applications No coffee equipment experience needed. If you're coming from appliance repair or another similar hands-on trade we can teach you the ins and outs of coffee machine servicing and repairs. What We Offer Full training on commercial coffee machines, grinders and water coolers Company van (automatic), phone, tools and uniform Monday to Friday, 8.00am to 4.30pm (flexible on exact start and finish) Regular team social events All the delicious coffee you can drink Drinks & snacks provided in the warehouse Additional day of annual leave for your birthday A specialist trade to build a career in, with a business growing nationally #J-18808-Ljbffr