Motor Claims Consultant - (Valet)

We have a fantastic 12-month fixed term opportunity for you to become a Motor Claims Consultant at our Target Road Wairau Valley Customer Service Centre! You will be responsible for providing exceptional face to face service to our customers who have made a motor vehicle claim and ensuring you delivering on our purpose of 'We care, we help and we get things sorted' in every interaction. We're not just another workplace we're a bunch of genuine people trying to make a real difference to the lives of as many Kiwis as we can. What You'll Be Doing As a Motor Claims Consultant, you will be managing a portfolio of motor vehicle claims via face to face, for our customers within the Auckland region. You'll help our customers by providing exceptional service throughout the lifecycle of their motor vehicle claim and ensuring you are creating a stress-free customer experience so they can get back on the road. Other Typical Duties Include Liaising with external consultants, repairers, customers, and expert advisors while maintaining and developing long term supplier relationships Diligently handling your claims to ensure they turned around as quickly as possible A Bit About You You are the kind of person who loves helping your customers in their time of need. Your ability to provide clear simple next steps, provide solutions and think outside the box will be key in delivering exceptional customer service, whatever the situation. You will be no stranger to working in an environment where you need to multitask and manage your own workload or portfolio. Alongside this, you will have previous experience in a customer service role and have the passion and desire to make a real difference. The Customer Service Centre operates Monday - Friday 7.30am - 6.00pm and Saturday 8.30am - 12.30pm respectively. The successful candidate will need to be able to work within these hours on a rotational basis. Why You'll Love Working With Us We're not your typical corporate, you won't just find pinstripe suits here. We have an inclusive and supportive culture, full of genuine people who are encouraged to be themselves. We embrace rewarding our people fairly and competitively through annual salary reviews and recognising high performance through our incentive scheme We offer great discounts on our products and retail partners, like up to 50% off our car, home, and contents insurance. We're committed to making our peoples’ wellbeing a top priority, with benefits such as a $250 annual wellbeing allowance, discounts at Les Mills, Bay Audiology and Lumino the Dentists plus volunteer leave Do you think you have the passion, collaboration, imagination, and values that match our own? #J-18808-Ljbffr