Reservation & Guest Services Coordinator

Pacific Park Christian Holiday Camp | Papamoa Beach Help create places where people belong. At Pacific Park, we believe hospitality is about far more than providing accommodation. Every phone call, booking, welcome, and conversation is an opportunity to help people experience rest, renewal, community, and genuine Christian hospitality. We're looking for an organised, people-focused Reservation & Guest Services Coordinator to join our office team for 30 hours per week . If you love helping people, enjoy variety in your work, and thrive in a busy environment where no two days are the same, we'd love to hear from you. About the Role Reporting to the Office Manager, you'll be one of the friendly faces and voices of Pacific Park, providing outstanding service to guests from their first enquiry through to departure. You’ll play an important role at reception, with accommodation bookings, group reservations, administration, and the smooth day-to-day operation of our office. This role works closely with our Office Manager, Guest Experience Manager, and operational teams to ensure every guest enjoys an exceptional experience. Your Responsibilities Welcome guests with warmth and genuine hospitality. Process reservations from lead generation to booking. Answer phone and email enquiries professionally and promptly. Assist guests with arrivals, departures, and general enquiries. Provide administrative support to the Office Manager. Prepare correspondence, maintain records, and process bookings. Assist with invoicing, payments, and general office administration. Work alongside housekeeping, maintenance, and guest experience teams. Help create an office environment that is organised, efficient, and welcoming. About You You’ll be someone who naturally enjoys serving people and takes pride in doing the little things exceptionally well. You’ll bring: Excellent customer service and communication skills. Strong organisational and administrative abilities. A positive, proactive attitude. Great attention to detail. Confidence using Microsoft Office, RMS booking system and other computer systems. The ability to manage multiple priorities while remaining calm under pressure. A friendly, approachable, and professional manner. A willingness to learn and continually improve. Previous experience in administration, reception, hospitality, tourism, accommodation, or customer service would be highly regarded. Experience with reservation or booking systems is an advantage however training is provided. Why Pacific Park? Pacific Park is one of New Zealand's leading Christian holiday parks and camps, welcoming thousands of guests each year including families, churches, schools, community groups, and conferences. We’re passionate about creating memorable experiences where people leave feeling refreshed, encouraged, and connected. When you join Pacific Park you’ll become part of a supportive team that values: Genuine Christian hospitality Teamwork and collaboration Personal growth and development Leading from our strengths Excellence in everything we do To be successful you’ll: Be supportive of Pacific Park’s mission and values. Enjoy working with people from all walks of life. Love creating positive experiences for others. Be highly organised and dependable. Enjoy working as part of a collaborative team. Bring enthusiasm, initiative, and a servant-hearted attitude. Hours This is a permanent part-time position of approximately 30 hours per week , worked across a roster that includes weekdays and weekends during busy periods. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr