Contact Centre Operator

Christchurch– Princess Margaret Hospital Parttime permanent position working 16 hours per week (2 days a week 8am to 4.30pm) Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders. About the role We are looking for a Call Centre Operator to join theCommunity Dental Service, working during the week and currently based on ThePrincess Margaret Hospital Campus; with an intention to move to the BurwoodHospital campus in 2026. As a team player you will be working in a busy call centre,with a small team managing inbound and outbound calls and e-contact, ensuringthe children in our community have timely access to dental services by ensuringthey are enrolled with the service and booking their required dentalappointments. As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 2/Profile 2A. In this role, you will be responsible for: Manageinbound and outbound calls and enquires Providingcourteous and efficient service, both over the phone and via email Provideinformation to whanau and caregivers Utilisingand maintaining our database eg enrolling new children, updating contactdetails Resolveconflicts or difficult enquires About you Skills and experience Your skills will include: Experienceworking in a call centre environment Abilityto work under pressure to meet deadlines Excellentinterpersonal skills – able to relate to whānau/caregivers and Health NZ -Te Whatu Ora Waitaha Canterbury and South Canterbury staff Attentionto detail and a good administrator Strongtime management and problem-solving skills Ableto pick up and use new systems and technology MicrosoftSuite Skills (Word, Outlook, Excel) Integral to your success will be your continual drive fordelivering customer service excellence through your exceptional telephonemanner. You will have previous contact centre experience; however full trainingwill be provided to the successful candidate. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities. We will review applications as received and may proceedwith the recruitment process, before the closing date of this advert. #J-18808-Ljbffr