Admin/Receptionist

VisaWise NZ is a growing Licensed Immigration Adviser practice dedicated to providing professional and ethical immigration advice to individuals and businesses across New Zealand. We pride ourselves on delivering exceptional client service and building long‑term relationships with our clients. We are looking for an enthusiastic, well‑organised, and customer‑focused Receptionist & Sales Administrator to join our team. This role is ideal for someone who enjoys interacting with people, has excellent administrative skills, and is confident in converting enquiries into appointments. Key Responsibilities Welcome clients and visitors in a professional and friendly manner. Answer incoming phone calls, emails, and online enquiries. Schedule appointments and manage advisers' calendars. Follow up with prospective clients and convert enquiries into consultations. Prepare client files and maintain accurate records in the CRM. Issue invoices, process payments, and maintain administrative documentation. Coordinate with the immigration adviser team to ensure smooth client onboarding. Assist with office administration and day‑to‑day operations. Support marketing campaigns and client communications when required. Skills & Experience Previous experience in reception, customer service, sales administration, or office administration. Excellent verbal and written communication skills. Strong telephone etiquette and interpersonal skills. Confident using Microsoft Office (Word, Excel, Outlook) and CRM systems. Ability to multitask and work efficiently in a fast‑paced environment. Strong attention to detail and organisational skills. Professional presentation and a positive attitude. Experience in immigration, education, legal, or professional services is an advantage but not essential. Language Requirements Fluency in English is essential. The ability to speak Punjabi and Hindi is highly preferred, as the role involves supporting clients from diverse cultural and linguistic backgrounds. What We're Looking For The successful applicant will: Have a friendly and welcoming personality. Be confident communicating with clients from diverse cultural backgrounds. Be proactive, reliable, and able to work independently. Have a strong sales mindset and excellent customer service skills. Take pride in delivering an outstanding client experience. What We Offer Competitive remuneration based on experience. Ongoing training and professional development. Supportive and collaborative team environment. Opportunity to grow within a respected immigration practice. Modern office based in Manukau. #J-18808-Ljbffr