IT Support Engineer

We're looking for a technically curious IT Support Engineer to join our team on a 6-month fixed-term contract who enjoys learning, solving complex problems, and supporting a broad range of software, hardware, cloud platforms, and business systems across our global operations. This is an opportunity to work with users across multiple countries, expand your technical skills, and make a real impact by improving systems, processes, and the overall user experience. You'll be someone who picks up new technologies quickly, enjoys variety, and takes pride in seeing issues through to resolution. At New Image Group, our team is guided by four core principles: Be Accountable You take ownership, follow through on commitments, and deliver quality outcomes. Find a Better Way You challenge the status quo and look for practical ways to improve how we work. Consumer and Customer First You genuinely care about providing great service and creating positive user experiences. One Team, One Dream You collaborate openly, share knowledge, and support others to achieve success. ABOUT THE ROLE | Te tūranga mahi Support. Improve. Innovate. What you'll be doing | Ngā kawenga matua Provide Level 2 support across hardware, software, Microsoft 365, mobile devices and business applications. Troubleshoot and resolve technical issues while delivering exceptional customer service. Support cloud environments, servers, networks and system upgrades. Manage Intune and support endpoint security initiatives. Assist with cybersecurity, user access management and vulnerability remediation. Work with external vendors and technology partners to deliver effective IT solutions. Identify opportunities to improve system performance and reliability. Why join us? Diverse role with exposure to infrastructure, cybersecurity, cloud technologies and end-user support. Opportunity to support teams across multiple international markets. Supportive environment where your ideas and contributions are valued. Join a business focused on innovation, collaboration and continuous improvement. Work with modern technologies and contribute to meaningful business outcomes. What we're looking for | Ngā pūkenga me ngā wheako e hiahiatia ana 3–5 years' experience in an IT support, service desk or systems support role. Strong knowledge of Microsoft 365, cloud services and modern workplace technologies. Experience supporting infrastructure, systems and business applications. Excellent communication and stakeholder management skills. Strong troubleshooting and problem-solving ability. Relevant tertiary qualification in Information Systems, Computer Science or similar. Highly regarded Experience with Intune, cybersecurity practices and endpoint management. Experience working with external vendors and technology providers. Exposure to direct selling environments. Experience supporting business users in a New Zealand-based organisation would be advantageous. About us | Mō mātou New Image Group is a global health and wellness business operating across 22 countries. Our people are passionate about innovation, continuous improvement and making a positive impact through our products and services. Guided by our values of Consumer and Customer First, One Team, One Dream, Find a Better Way, and Be Accountable , we are committed to creating an environment where people can do their best work. If you're an experienced IT professional who enjoys making technology work better for people, we'd love to hear from you. Applicants must have the legal right to work in New Zealand. We are unable to provide visa sponsorship for this position. #J-18808-Ljbffr