Online Intelligence & Optimisation Manager

This integral role drives performance visibility and optimisation for our online businesses.This is a role that will play to your analyticalexpertise, AI skills, online performance lever understanding and your overall commercial savviness! The Warehouse Group looks after some of Aotearoa’s iconic brands - The Warehouse, Warehouse Stationery, and Noel Leeming. Our brands mean a lot to us and our customers becausewe’realways working to deliver relevant and exciting customer experiences to New Zealanders. We are evolving our Omni team as The Warehouse Group moves into the next phase of its digital and customer experience roadmap to be an agentic first business at the forefront ofwhat'shappening in the industry. We are investing in our people andtoolsto set us apart. Job Description Reporting into the Head of Digital Experience & TWL Trade, your role encompasses driving online commercial planning, forecasting, performancevisibilityand insight-led optimisation across TWG’s online businesses. On the daily you will be combiningcommercial rigour, customer and digital intelligence, predictive modelling, AI-enabledinsightsand performance analysis to support sales, profit,fulfilmentand customer outcome decisions.This will see youtranslating complex data into clear commercial insights, trade-offdecisionsand prioritised actions across key value drivers, including traffic, conversion, average order value, margin, fulfilmentcostand available-to-sell performance. The role builds andmaintainsonline budgeting, phasing,forecastingand scenario models across TWG brands, ensuring senior stakeholders have a clear view of risks, opportunities,assumptionsand performance drivers.Stakeholder management underlines the roleasyouwill be working across Finance, Merchandise, Fulfilment, Marketing, Trade, Analytics, DigitalProductandthe widerOmni Experience team,to createalignment on online performance assumptions, demand forecasts, capacity planning, commercialprioritiesand optimisation opportunities. Qualifications About you 6+ years’ experience in eCommerce, finance, commercial planning, digital analytics, business intelligence, tradingperformanceor a related commercial environment. Strong commercial acumen and understanding of retail or online business performance drivers. Strong analytical and modelling capability, including advanced Excel, BI tools or equivalent Experience building forecasts, phasing models, scenario models, dashboards Ability to translate complex performance information into clear commercial implications,trade-offsand recommendations for senior stakeholders. Confident communication and influencing skills High attention to detail and strong organisationalskills Knowledge of Salesforce Commerce Cloud,and/orGA4would be a bonus Additional Information When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include: Discounts across our brands Birthday leave and charity day off Free parking at our Northshore support office We value collaboration, connection & flexibility – with1 day(Friday) WFH A range of wellbeing support and development opportunities The scope and profile this role offersisa unique one!The Warehouse Group is constantlyevolving,this isa great opportunityto grow with us. Stay Informed with Job Alerts Receive notifications about the latest opportunities tailored to your skills and interests. Subscribe now and never miss a chance to advance your career. Discovery & Enablement Specialist - 12 month contract opportunity Ecommerce Category Opportunities Head of Customer Engagement & Enablement #J-18808-Ljbffr