Customer Service Representatives

4Mile Pty Ltd - Wellington Central, North Island Do you have a passion for helping injured Wildlife? Are you good with people? 4Mile has teamed up with a respected organisation who have been rescuing and caring for native animals for over 30 years with a mission to actively rehabilitate and preserve Australian wildlife and inspire others to do the same. We are currently looking for multiple Customer Service Representatives to join our team based in our Lambton Quay contact centre, which operates 24 hours a day, 7 days a week. We currently have vacancies across morning, evening, and weekend shifts. In this role, you will oversee basic enquiries, register cases, update information, and follow up under the guidance of your Shift Captain & Team Leader. Alongside supporting wildlife rescue, you will also assist with other 4Mile campaigns, answering calls and providing customer service for a variety of clients. We are looking for candidates with the following: A strong customer focus and general knowledge about wildlife – do you know the difference between a microbat and a flying fox? A genuine desire to help the community and make a difference every day A pleasant manner and can-do attitude Ability to identify and elevate priority issues with exceptional problem-solving skills Strong written and verbal communication skills Confidence using multiple software platforms High attention to detail to ensure accurate data capture and information delivery Benefits of working at 4Mile: A competitive hourly rate Comprehensive and ongoing training and development support Work/life balance and flexibility An opportunity to work in a friendly and inclusive team environment Great location - close to public transport Let’s make a difference and save the wildlife together! #J-18808-Ljbffr