Service Desk Technician - Level 2

Revolution has been a trusted provider of professional and reliable IT support, services, and solutions for over 25 years, serving businesses in Auckland and across New Zealand. We prioritise a tailored approach, understanding each client's unique needs to deliver customised IT solutions. Our mission is to enhance business productivity, efficiency, and performance through our IT expertise. Partnering with Revolution means receiving personalised attention and innovative solutions that drive success. Not all IT support roles are the same. At RVN, we don’t aim to just “fix tickets” — we deliver a premium IT experience where clients trust us to get it right the first time, every time. If you’re the type of technician who: Takes ownership Solves problems properly (not just patching symptoms) Wants to work in an environment that values quality over shortcuts …then this could be the role for you. The Role As a Level 2 Technician, you’ll be a key escalation point within the Service Desk — working across diverse client environments to resolve complex issues and deliver high-quality outcomes. You’ll go beyond quick fixes, understanding how systems connect and ensuring solutions are robust, scalable, and long-lasting. What you’ll be doing Owning and resolving escalated technical issues end-to-end Delivering advanced support across Windows, Server, and Microsoft 365 environments Supporting both end users and core infrastructure Performing on-site work, deployments, and project delivery Acting as a trusted escalation point for Level 1 technicians Driving root cause resolution, not workarounds Communicating clearly and professionally with clients What you’ll bring 3+ years in IT support, ideally within an MSP environment Microsoft Certification Strong technical capability across Windows 10/11, Windows Server and Microsoft 365 ecosystem Active Directory and networking fundamentals Experience with RMM/PSA tools (N-able, Autotask advantageous) A proactive, accountable, client-first mindset Strong communication skills and attention to detail Project management knowledge NZ full driver's license Why join Revolution Be part of a team that values doing IT properly Exposure to a modern, diverse tech stack Structured training and career progression A collaborative environment where people support each other Company Vehicle Supplied NZ Resident or Open Work Visa required #J-18808-Ljbffr