Customer Services Team Member | FULL-TIME | Mitre 10 MEGA Warkworth

Who we are Mitre 10 MEGA Warkworth is part of Riviera Hardware Holdings, a proudly Kiwi-owned business within the Mitre 10 network. Our group includes stores across Warkworth, Albany, Silverdale, New Lynn and Whangaparaoa, along with Columbus Coffee cafés, a Distribution Centre and a Frame & Truss Manufacturing plant. Backed by the strength of the Mitre 10 brand, we offer genuine career opportunities across retail, trade, manufacturing and distribution within a locally owned business. About Mitre 10 MEGA Warkworth Mitre 10 MEGA Warkworth is a busy, well-established store with a strong local customer base. We support homeowners, tradies and DIY customers across Warkworth and the wider region, combining the range and pace of a MEGA store with the feel of a local community business. Our team is welcoming, practical and service focused. People know each other, regular customers matter, and we take pride in helping customers get the right result. About the Role As a Customer Service Team Member, you’ll be based at our service desk and play a key role in creating a positive customer experience. You’ll help customers with enquiries, process transactions, manage returns and refunds, support Click & Collect, and work with other teams to resolve issues. This is a permanent, full-time role (40 hours per week) either working Tuesday-Saturday or Sunday-Thursday. It would suit someone who is calm under pressure, organised, accurate and confident dealing with a wide range of people. Your day will include: Processing returns, refunds and exchanges Taking special orders and customer bookings Supporting Click & Collect orders and customer follow-ups Answering customer enquiries in person, by phone and online Working with other store teams to resolve customer issues Maintaining accurate records and following store processes Keeping the service desk organised, professional and customer-ready What You’ll Bring We’re looking for someone who enjoys helping people and takes pride in getting the details right. You’ll bring: Experience in customer service, retail, hospitality or another people-focused role Clear communication and good problem-solving skills Confidence handling customer enquiries A calm, professional approach when resolving issues A positive, reliable and team-focused attitude This role is best suited to someone who lives locally or within a reasonable commuting distance of Warkworth and can reliably attend all rostered shifts. What’s in it for you Everyday Benefits Generous staff purchase scheme at selected Mitre 10 and Columbus Coffee locations (eligibility applies) Discounted food and drinks at our in-store Columbus Coffee Café (eligibility applies) Everyday savings on shopping, travel, dining and more through our perks app Growth & Development Opportunity to build skills across multiple departments Internal movement opportunities within the store and wider Riviera group Ongoing training and development through our eLearning platform Exposure to trade, retail, and specialist product areas Recognition & Team Monthly recognition aligned to company values with rewards Long service recognition and rewards across our Riviera brands Annual awards recognising top performers #J-18808-Ljbffr