Marketing, Online, Digital Co-Ordinator

Synergy Hair & HBO Salon Supplies is one of New Zealand’s leading professional hair and beauty omni – channel retailers, operating 15 salons and retail stores alongside three fast-growing ecommerce brands. Based at our Head Office in Christchurch, you’ll join a small close-knit team supporting our nationwide retail, salon and ecommerce businesses, a staff of approx. 100 - while working with some of the world’s leading professional haircare brands. We’re looking for a tech savvy, creative, organised and energetic Marketing & Digital Coordinator to support our growth. About the Role Working alongside the Marketing Manager & our Head Office team, you’ll be involved with back end technical support, help deliver marketing across our digital mediums, salon/retail stores and ecommerce channels and support both internal & external customers. This is a full-time, Monday–Friday*. Key Responsibilities Ecommerce & Digital Marketing Maintain and update our e-com websites, including 8000 (SKUs) products, pricing, promotions and content. Design, build and schedule EDM campaigns using Klaviyo and Mailchimp. Manage paid Meta and TikTok advertising. Work alongside our Google Ads and SEO agency. Monitor campaign performance using Shopify, Metorik, GA4, Meta and TikTok. Support customer acquisition, loyalty, retention and ecommerce growth. Assist with e-com and digital marketing projects. Understand business analytics and reports Digital and Social Plan, create and schedule content across Instagram, Facebook, TikTok, and Google Business Manager. Involved with Film and edit short-form video and visual content using CapCut, Canva and Adobe Creative Suite. Write compelling captions, blogs and website copy. Manage community engagement, giveaways and content calendars. Initiate internal or external activations to capture content. Marketing & Campaigns Help plan and deliver campaigns across retail, ecommerce and digital channels strategically targeting a mix of B2C & B2B. Coordinate promotions, product launches, retail campaigns and brand activations. Work with suppliers, shopping centres and internal teams. Coordinate marketing collateral with our Graphic Designer, including POS and promotional material. Be involved with merchandising and in-store promotions. Build a strong understanding of our products, customers and retail environment. General Respond to customer enquiries and assist with ecommerce fulfilment (picking/packing) when required. Assist with general administration when required. Complete hands‑on training in our salons and stores to learn our products, processes & customers. Support the rollout and optimisation of digital technology stacks. Assist the wider Head Office team with marketing and business projects. Be willing to jump in and help wherever needed. About You You will need energy and focus, be organised and proactive, with a genuine understanding of the digital functionality behind every business. You’ll move in a fast‑paced environment, enjoy variety and be excited to work across hairdressing services, retail marketing and ecommerce channels. Skills & Experience Ideally, you’ll have minimum 1–2 years’ experience in marketing, digital mediums & ecommerce, with knowledge in some of the following: This is an entry level role. (NOTE: We will not reply to you if you do not have the skills / Experience) Knowledge of digital Tech Stacks Understanding of POS Systems Canva and/or Adobe Creative Suite. CRM and / or IMS knowledge Shopify or another ecommerce platform. (Must Have) Meta Business Suite and paid social advertising. Klaviyo, Mailchimp or another email marketing platform. Copywriting and content creation. Basic SEO and digital marketing knowledge. GA4 or ecommerce reporting. Strong organisation and time management. Microsoft Office 365. Social media content creation and management. Experience within the haircare or beauty industry would be an advantage. Why Join Us? Work with some of the world’s leading professional haircare brands. Be part of a fast-growing omni-channel retail and ecommerce business. Create content across salons, stores and digital channels. Gain experience across social media, ecommerce, paid advertising and retail marketing. Be involved in product launches, retail campaigns, supplier events and content shoots. Join a supportive and collaborative Head Office team. Keep your career moving in one of New Zealand’s leading professional hair and beauty businesses Want to be involved with digital business strategies, technical support, marketing and hair and beauty? If you’re passionate & love all things marketing and want to contribute to a leading professional hair and beauty retailer, we’d love to hear from you! This position starts end August / Early September #J-18808-Ljbffr