Job Description
Ricoh New Zealand is seeking an experienced Service Desk Manager to lead our Managed Delivery Team within Digital Services in Auckland. You will guide day-to-day operations, manage a team of Service Desk engineers and leads, and drive ticket performance and customer escalations to ensure high-quality support. This role focuses on continuous improvement through automation, strong knowledge management, and effective stakeholder collaboration to deliver a world-class Service Desk experience for #J-18808-Ljbffr
