Dental Assistant / Customer Service Superstar

Part-time | approx. 32 hours per week | Monday to Thursday initially ToothDoctor Northcare – Rosedale, Auckland Are you a customer service superstar who thrives in a fast-paced environment, enjoys working with people, and knows how to keep things organised when it gets busy? ToothDoctor Northcare is looking for a confident, energetic, and highly organised person to join our small and supportive team. This is a varied role combining front-of-house reception, patient care, administration, and dental chairside assisting. Previous dental experience is not necessary. We are particularly interested in candidates who have worked in customer-facing environments such as hospitality, retail, fast food, medical reception, or other busy service-based businesses. Previous supervisory or management experience in fast food or hospitality would be a significant advantage, as many of the skills required—excellent customer service, multitasking, teamwork, problem-solving, and staying calm under pressure—translate well to this role. About ToothDoctor Northcare ToothDoctor Northcare was established in 2017. We are a small, close-knit dental team known for providing high-quality care in a friendly, professional, and enjoyable working environment. We are located within the Tend Accident and Medical Centre, a multidisciplinary medical facility that includes: GP and urgent care services Pharmacy Radiology and medical imaging Sleep and respiratory medicine Physiotherapy Hand specialists Skin specialists Our location allows us to work closely with a wide range of health professionals and provide a coordinated approach to patient care. About the Role This is initially a part-time position working Monday to Thursday, approximately 32 hours per week, with the potential for additional hours in the future. The role is varied and will include: Welcoming patients and providing an exceptional front-of-house experience Reception and general administrative duties Managing appointments, patient information, and patient communications Answering telephone and email enquiries Processing payments and assisting patients with treatment information Dental chairside assisting Preparing treatment rooms and equipment Maintaining sterilisation, cross-infection control, and clinical standards Supporting the smooth day-to-day operation of the practice Supervised 3D design and management of 3D printing Learning and using modern dental technology and software Full training in dental assisting, sterilisation procedures, and our practice systems will be provided. Who We Are Looking For This role will suit someone who: Is a genuine customer service natural Has previous experience in a customer service, hospitality, retail, reception, or service-based role Is friendly, outgoing, confident, and professional Enjoys helping people and creating positive customer experiences Communicates clearly and confidently in person, over the phone, and in writing Has an excellent command of spoken and written English Can remain calm, organised, and friendly in a busy environment Is comfortable managing several tasks and priorities at once Takes initiative and can identify what needs to be done Has strong critical-thinking and problem-solving skills Works well as part of a close-knit team Is reliable, punctual, and willing to take responsibility Is comfortable learning new software and technology Is interested in career development and learning new skills Previous supervisory or managerial experience in fast food, hospitality, retail, or another high-volume customer service environment would be highly regarded. Previous dental assisting or dental reception experience is welcome but is not essential. Applicants must be eligible to live and work in New Zealand. Benefits and Perks Full training provided Continuing education and professional development support Dental benefits package Yearly flu vaccine Opportunities for increased hours and career development Supportive and enjoyable team environment Varied role with both patient-facing, clinical and administrative responsibilities #J-18808-Ljbffr