Administrator Emergency Department

Competitive salary within the Band 3 Administration scale ($67,943 - $77,141) Are you looking for a rewarding administration role where no two days are the same? Join our Emergency Department team and play a vital role in supporting the delivery of patient-centred care in one of the hospital's busiest environments. An encouraging learning environment where you will continue to grow and be challenged A professional and supportive culture and team setting Fulfilling and challenging work with great lifestyle options Tailored wellness programmes Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role As a Receptionist within the Emergency Department, you will provide professional, compassionate and efficient reception and administrative support to patients, whānau, visitors and clinical staff. As the first point of contact, you will play an important role in ensuring patients receive a welcoming experience while supporting effective patient flow through accurate registration and management of patient information. This is a fast-paced role requiring excellent communication, attention to detail, and the ability to remain calm under pressure. You will work rotating shifts across a 24/7 roster, including weekends and public holidays, contributing to the smooth operation of the Emergency Department at all times. About you To be successful in this role, you will have: Experience in administration, reception or customer service environments Excellent interpersonal, telephone and communication skills Strong computer and data entry skills with a high level of accuracy Ability to manage competing priorities in a busy environment Understanding of confidentiality, privacy and customer-focused service delivery Experience using patient administration systems or healthcare administration systems (desirable) Knowledge of medical terminology and emergency department environments (desirable) About the Team/Service The Emergency Department provides acute assessment and treatment for patients requiring urgent medical care. You will be part of a dedicated multidisciplinary team committed to delivering high-quality, patient-centred care while supporting positive outcomes for our community. Te Pae Hauora o Ruahine o Tararua – MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay. Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion. About the Location Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College. Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance. Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight. For more information on living and working in the Manawatū: Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. Job details Job Reference: Job Reference: 1936702 Location: North Island - Manawatu / Whanganui - Palmerston North Job type: Job type: Permanent Full time Expertise: Non-clinical - Administration - Administration #J-18808-Ljbffr