Eftpos Helpdesk Technician

Do you feel like a change? Ready to work in a dynamic fast paced exciting business? Want to be part of a great team? If so, then this new position at Eftpos Now might be the one for you! Eftpos Now is a Nationwide Eftpos and Point of Sale company. Due to our growing customer base, our Orewa based Head office requires an office based Eftpos Helpdesk Technician Key tasks involved in the position are: Answering technical calls and troubleshooting with clients Dispatching of fault swap outs Programming of Eftpos Sending faulty equipment off to suppliers for repair Administering stock returns, send offs through our CRM Training customers over the phone Quality control on outgoing stock Project work around software updates and compliance Remote support for Point of Sale clients Skills and experience: Eftpos Now prides itself on giving our customers ‘next level service’! The ideal candidate will have a passion for customer service, a willingness to learn all the technical aspects of our products and who thrives off a fast-paced busy work environment. Experience in customer services and/or helpdesk work in IT or the payments industry would be a bonus, but not essential. The role will be a busy varied one, and attention to detail is a must. Our team culture is super important to us, so someone who enjoys working within a team, has a ‘can do attitude’, and is a great communicator is essential. Hours are Monday -Friday 8.30am - 5pm (office based), with some afterhours on call (remotely) support required - which is shared between team members. We are a rapidly growing company who introduces new products to our range - so there is plenty of room for growth within your role and in the business. #J-18808-Ljbffr