Technical Account Manager

Develop new and existing OEM and equipment-focused customer relationships. Work with engineers, technical buyers and operational decision-makers. Auckland preferred, with strong customer contact & global training support. The Opportunity This is a technical account management role with an established international supplier of engineered industrial solutions. The role combines existing account management with new business development across the New Zealand industrial market. You will work with customers who design, build or integrate industrial equipment, helping them understand where the right component or technical solution can fit within their wider machinery, equipment or automation system. This is not a short-cycle sales role. The work is consultative, relationship-led and technical. Success will come from asking good questions, understanding the customer’s application, following up properly and building trust over time. You will be part of a small, experienced New Zealand team with wider support from an international group. There is training, technical support and scope to develop as the business continues to grow. The Role Reporting to the New Zealand Manager, you will manage and grow relationships with manufacturers and equipment-focused customers across the industrial market. Your responsibilities will include: Building relationships with existing and prospective manufacturers and equipment-focused customers. Identifying new applications, projects and account growth opportunities. Understanding customer equipment, applications and technical requirements. Helping customers apply technical components within their broader machinery or automation systems. Working with internal technical support to shape suitable solutions. Managing a pipeline of opportunities through a structured sales process. Maintaining regular, meaningful contact with customers. Representing the business professionally at customer sites and industry events. The role is Auckland based, although Hamilton may be considered for an exceptional person with the right background and customer access. This is a customer-facing role, so you will need to be comfortable spending time with customers and getting close to their applications when needed. There may also be occasional travel outside New Zealand for training and internal business engagement. Skills & Experience You may already be in technical sales, account management or business development, or you may come from a technical background and be ready to grow further into a customer-facing commercial role. Relevant experience could come from industrial equipment, automation, hydraulics, pneumatics, machinery, engineering products, electrical products, OEM supply, manufacturing supply or other technical B2B environments. You will bring: Experience working with technical, manufacturing or equipment-focused customers. The ability to build trust with engineers, owners, managers and operational teams. Enough technical curiosity to understand how products are applied in real environments. An interest in how components, equipment and control systems work together. A practical, organised approach to sales activity and follow-up. Strong listening skills and the willingness to learn a detailed product range. A low-ego style, with the confidence to ask questions and work with experienced people. Commercial drive without needing to overstate or oversell. A technical qualification may help, but practical experience and the right approach are just as important. You will need a current NZ driver’s licence and unrestricted New Zealand work rights. Who is Lawson Williams? At Lawson Williams, we have supported New Zealand’s food, manufacturing, supply, engineering and wider technical businesses for over 30 years. #J-18808-Ljbffr