Job Description
IDEMIA Public Security in Wellington, New Zealand, seeks a capable technical engineer to analyse, troubleshoot, and resolve tickets escalated from Level 1/2 support within SLA. You will reproduce issues, document problems, and coordinate with solution and product teams. You will contribute input on product functionality, design corrective actions, and maintain up-to-date support documentation. The role covers on-site administration, lab updates, and software/hardware maintenance in customer #J-18808-Ljbffr
