Clinical Documentation Systems Administrator

Clinical Documentation Systems Administrator Clinical Documentation Systems Administrator | Palmerston North Hospital | Permanent Full-Time Permanent full-time position Monday to Friday, 8:00am – 4:30pm Administration Band 4 (73,476 - 81,164) Lead the support and administration of a critical clinical documentation platform that helps deliver safe, efficient patient care An encouraging learning environment where you will continue to grow and be challenged A professional and supportive culture and team setting Fulfilling and challenging work with great lifestyle options Tailored wellness programmes Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role We are seeking a Clinical Documentation Systems Administrator to join our Support Services team at Palmerston North Hospital. This role is responsible for the day-to-day administration, configuration, support, and optimisation of our clinical documentation and transcription platform. Acting as the primary technical liaison between Health New Zealand and the system vendor, you will ensure the platform operates reliably, securely, and in alignment with clinical workflow requirements. You will provide technical support to clinicians, transcriptionists, and administrative staff, manage system configuration and updates, monitor integrations with clinical systems, coordinate issue resolution with vendors, develop user training, and identify opportunities for process improvement. This is a unique opportunity to combine technical expertise with healthcare delivery, supporting the integrity and accessibility of clinical information across the organisation About you As a successful candidate, you will bring: A relevant tertiary qualification in Information Technology, Health Informatics, or a related field, or equivalent practical experience. Experience in systems administration, application support, or a similar ICT role. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills and the ability to translate technical information for clinical users. The ability to manage competing priorities and work independently in a busy environment. A commitment to patient privacy, information security, and continuous improvement. Desirable experience includes working with clinical information systems, health IT environments, HL7 integrations, clinical documentation platforms, or the New Zealand public health sector. About the Team/Service The Support Services team provides essential systems and operational support that enables clinicians and healthcare teams to deliver high-quality care. The Clinical Documentation Systems Administrator works closely with ICT teams, Health Information Management, clinicians, transcription services, and external vendors to ensure clinical documentation systems remain reliable, effective, and responsive to evolving service needs. Te Pae Hauora o Ruahine o Tararua – MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay. Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion. About the Location Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College. Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance. Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight. For more information on living and working in the Manawatū: Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community . We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert. Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position. #J-18808-Ljbffr