Customer Service Manager

Cultivate Recruitment – Auckland, North Island About the Role | Mō te Tūranga An established Auckland food producer seeks a Customer Service Manager to lead their telesales team. This is a rare opportunity to shape something from the ground up: recruiting the right people, setting the culture, and evolving the function from order-taking to proactive telesales and business development. Your day-to-day will include: Leading and developing a dispersed team across an Auckland based and Christchurch based team Managing customer relationships across supermarket and food service channels Driving proactive telesales and business development activity Coaching your team and working alongside them when needed About You | Māu You're an experienced people leader from customer service, contact centre, or inside sales. Industry background matters less than your ability to energise a team and bring people along. Some commercial awareness and the ability to read performance data will serve you well. You'll need: Natural energy and vitality that lifts those around you; this quality is non-negotiable A proactive mindset: spotting improvements and acting without being prompted Genuine investment in coaching, upskilling, and growing the people on your team What We Offer | Ā Mātou Tuku This is a people-first family business with genuine whānau culture and a leadership style that trusts you once you've found your feet. You'll receive a competitive base salary plus a monthly performance bonus tied to team results, so your effort is recognised and rewarded regularly. #J-18808-Ljbffr