Systems Analyst

Public Trust NZ – Wellington Central, North Island At Public Trust, we’re passionate about empowering New Zealanders to build and protect their legacies and we do that through our incredible team of people. As an autonomous Crown entity, we are trusted by Kiwis to guide them through life’s most important moments. Today, we’re proud to be New Zealand’s largest and most experienced trustee services organisation, leading and shaping the future of our industry. Our work spans estate management, corporate trustee services, charitable trusts, and investments, delivering specialist care and expertise that makes a real difference for people. When you join us, you become part of a team that creates an impact that lasts. Ready to learn more? Explore our website and check out our YouTube videos to see how we’re shaping the future. About the role | Mō te tūranga When people can confidently use the systems that support their work, they can focus on delivering better outcomes for New Zealanders. As a Systems Analyst, you'll help make that happen. You'll be a trusted point of contact for colleagues across the business, helping resolve issues, improve processes, and support the systems people rely on every day. You'll also contribute to projects and enhancements that make our ways of working simpler, more effective and fit for the future. In this role, you will: Support and maintain key business applications, including NavOne (built on Microsoft Dynamics 365 Business Central), Fee Protect (built on Dynamics 365 CE, Power Pages Portal & Dataverse) and other enterprise core applications Investigate and resolve system issues, incidents and service requests Work with colleagues and vendors to deliver system improvements and enhancements Assist with application releases, functional & technical impact assessments, testing, configuration and business change activities Share knowledge, guidance and training to help others get the most from our systems You enjoy solving problems and helping others. You're curious, collaborative and take the time to understand how things work. You can adapt to different situations, build positive relationships, and communicate clearly with a range of people. You'll bring: Experience within a service desk environment (supporting systems, applications, processes or business operations), confident using incident management tools and maintaining accurate and up-to-date documentation. Strong problem-solving and analytical skills The ability to communicate clearly with both technical and non-technical audiences Strong organisational skills and attention to detail A collaborative approach and willingness to learn The confidence to share knowledge and support others to succeed Experience with ERP, financial or enterprise systems would be beneficial, but we're equally interested in people who can demonstrate strong problem-solving skills, a customer-focused mindset and a genuine willingness to learn. What we offer | Ā mātou mahi At Public Trust, we have a strong sense of purpose and shared values that put people at the heart of everything. We offer an inclusive and collaborative work environment, underpinned by our culture of care. Our people love that they’re making an impact for our customers, communities and New Zealand. You’ll have access to competitive salary and ongoing development opportunities, and we offer a range of great benefits, including; Learning and development You will have opportunities to build your career, access to continuous learning and development, and the option to undertake paid study Wellbeing You’ll have access to workshops, activities and support services designed to help you feel your best — physically, mentally and emotionally Birthday Leave Take a paid day off for your birthday! Protecting what matters most You can get your will and enduring power of attorney sorted for free. #J-18808-Ljbffr