Site Manager, Auckland Contact Centre

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• Lead one of the most critical operational sites in the network, with end-to-end accountability for safety, customer outcomes, operational performance, and commercial success.
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• Influence at the highest levels, building strategic partnerships with regulators, airport authorities, unions, and senior leaders while leading a large and diverse workforce.
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• Permanent rolebased in Auckland
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We’vealways been pioneers, andwe’reproud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

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As the most senior leader at the Qantas Contact Centrelocatedin Aukland, the Site Manageris responsible forthe safe,compliantandsustainable operation of the site. You will lead high performing teams that provide best in class customer experience.You will be accountable forsafe practices, workforce optimisation, financialoutcomesandstrategy.

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Working closely with leaders across the group you will drive continuous improvement, support the delivery of strategic prioritiesthat putour customer at the heartof what we doand our people first.You will foster an inclusive culturethatembraces change.

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You’llhave –

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• 10–15 years’ experience in senior operational leadership roles within complex, customer-focused environments.
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• Proven ability to lead large-scale operations and deliverstrong performanceacross safety, service, and operational targets.
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• Demonstrated success leading diverse workforces, building capability, engagement, and high performance.
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• Strong industrial and employment relations experience, including collectivebargaining, workforce consultation, union engagement, and conductingas well asoverseeingdisciplinary investigations, performance processes, and othercomplexemploymentrelations matters.
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• Commercially astute, with experience managing P&L performance, budgets, forecasting, and cost outcomes.
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• Exceptional stakeholder management skills, with the ability to influence regulators, airport authorities, unions, and senior leaders.
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• Proventrack recordleading operational change, continuous improvement, and effective responses to disruptions and emergencies.
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\n Why Qantas?\n
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You’lljoin a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

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\n The Qantas employee benefits program offers amazing benefits that extend well beyond travel.\n
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• We love to travel: From day one in the role, our employees enjoy heavily discounted Qantas and Jetstar flights including space available upgrades to available cabins. After 6 months in the role, you, your family and eligible travel beneficiaries can receive discounted flights across the globe with over 150 partner airlines.
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• Leave: Take a well-deserved break with 4 weeks of annual leave per year, with an extra week granted after 5 years of continuous service.
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• Holidays and hotels: Experience a 20% discount on our already fantastic hotel and flight bundles. Additionally, Qantas and Jetstar hotel reservations are available to employees at a 20% reduced rate.
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• We’llsupport your wellbeing: Whetherit’slearning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan. We offer discounted health insurance, free flu vaccinations, heart and skin health checks, wellbeingwebinarsand a comprehensive Employee Assistance Program.
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• Kiwisaver: Up to 4% contribution on KiwiSaver
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Applications closeWednesday 12th August

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Pleasenote:applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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