Duty Manager

Far out to the east of Hawke's Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon. Home to not only a lodge and spa, this unique property also boasts one of the world's top golf courses, a sanctuary for some of New Zealand's most precious flora and fauna, and a working farm. Warm and enveloping, CapeKidnappersgenerous suites offer sumptuous comfort and awe-inspiring views in equal parts. Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world byCondeNastTraveller, CapeKidnappersdelivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, CapeKidnappersGannet Colony and much, much more. About the Role: As the Duty Manager you will play a vital role in creating memorable stays for our guests - from the moment they arrive until their departure. This is a dynamic, hand on role that combines Front of House Administration with on the ground guest support. Key Responsibilities Guest Experience Management: ensure exceptional guest experiences by overseeing all aspects of guest relations, including check-in/out processes, inquiries, and problem resolution. Staff leadership: supervise and train guest relations staff, fostering a culture of professionalism and top‑notch customer service Communication: effectively communicate with guests to understand their needs, preferences, and feedback, ensuring a personalised and memorable stay Problem Solving: address and resolve guest concerns promptly, maintaining a high level of satisfaction and loyalty VIP services: coordinate special arrangements for VIP guests, ensuring their unique requirements are met with the utmost attention to details Collaboration: work closely with other departments, such as housekeeping, front desk and F&B, to seamlessly coordinate guest services and enhance overall lodge operations While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Critical Skills & Qualification Minimum of 2 years experiences in a customer facing role ideally in luxury environment. Hospitality experience in more than one front of house department is preferable Possess strong communication skills (verbal and written) The ability to think on your feet and apply problem solving skills Attention to detail The ability to work as a team and achieve consistently high standards A natural ability to engage guests and staff alike Bags of enthusiasm and energy to do whatever it takes. Exceptionally groomed with a warm smile. What we offer: This is a full time (Minimum 30 hours per week) position. In the peak season you may be expected to work up to 55 hours per week. Access to our associate Perks Programme, with exclusive discounts and deals Daily Travel Allowance The opportunity to work at one of New Zealand's most iconic luxury lodges Please Note: Applicants must have a valid working holiday visa or New Zealand Work Rights. #J-18808-Ljbffr