Banking Consultant - Consumer

Is this your next role? You’ll deliver exceptional service to prospective auto vehicle lending customers across New Zealand, guiding them through their loan application and answer any questions along the way. No day is the same however you will: Engage with customers, answering questions around auto finance Assist customers in making informed borrowing decisions Accurately complete all required compliance checks and enquires to ensure our policy, regulatory and legislative obligations are met in every instance Receive inbound and make outbound calls to gather information, follow up on leads and keep things moving Assist with our retention strategy across the Auto business Roll up your sleeves to get things done You’re adaptable, customer-focused, and thrive in a fast-paced environment. You can juggle priorities while building strong relationships and delivering outstanding service. Your ideal experience and skills Proven customer service experience Experience within financial services or lending is a plus Strong communication skills, both written and verbal Self-motivated with a drive to achieve successful outcomes About us and what we do Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Here you’ll find A supportive, inclusive team culture Real career development opportunities Employee banking benefits, an excellent insurance package, and flexible working options Sports teams, social events, and Friday night pizzas & drinks Diversity & Inclusion We’re proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we’re committed to doing right by our people. Please note you must be eligible to work in New Zealand. Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Across the Heartland group, we’re looking for people who will embrace the opportunities we provide to learn, contribute and make a difference. You’ll find meaningful work and an environment that is fast-paced, rewarding and supportive. The Heartland group is a digital financial services group of companies, which includes Heartland Bank in New Zealand and Heartland Bank in Australia (which includes our StockCo team). #J-18808-Ljbffr