Technology Partner Manager

Te Whiwhinga mahi | The Opportunity This is not a “keep things ticking along” vendor management role. It’s a newly created opportunity to build a commercially disciplined partner management capability, shaping how Contact engages with strategic technology partners and ensuring those relationships deliver stronger performance, clearer accountability and better value from our technology investment. Sitting in Technology’s Strategy & Transformation team and working closely with the Head of Strategy & Transformation, you’ll bring structure, commercial leadership and strategic focus to an evolving partner landscape. You’ll strengthen governance, improve supplier performance, support commercial planning, and help align our vendors and strategic partners are aligned to Contact’s technology roadmap, investment priorities and business outcomes. You’ll work across Technology leadership, Finance, Procurement, delivery, operations, security, architecture and external partners, connecting the right people, insights and commercial levers to improve quality, speed, cost-effectiveness and risk management. There is meaningful, visible work to lead. You’ll help build partner management capability, improve governance and performance, and support key commercial activities, including work connected to enterprise architecture and broader technology and service opportunities. Build and mature Contact’s Technology partner management capability across an evolving vendor ecosystem. Lead strategic partner development across Technology, working closely with Technology leaders, subject matter experts, Finance, Procurement and key business stakeholders. Establish and uplift governance frameworks for strategic partners and vendors, ensuring alignment with business priorities and the Technology investment plan. Drive stronger vendor performance — improving quality, speed, cost-effectiveness and risk management across the Technology partner landscape. Support commercial planning, modelling, RFP development, supplier risk management and performance conversations. Advise on capex and opex planning, performance metrics, financial planning and asset management to support efficient delivery and operations. Communicate Technology strategy, roadmap updates, technical requirements and performance expectations to partners, vendors and internal stakeholders. Provide insight on vendor capability, dependencies, risks, opportunities, benefits and change impacts. Act as a trusted advisor and coach, helping lift commercial and vendor management capability across Technology. Identify opportunities to simplify systems, improve processes, strengthen financial performance and minimise risk. Act as a trusted advisor and coach on vendor and commercial management best practice Identify opportunities to improve systems, processes, financial performance and risk management across the vendor landscape. Contribute to team performance and support broader technology and business transformation initiatives #J-18808-Ljbffr