Telco Sales and Account Managers

Account Managers & Business Development Managers - Telecommunications Summary Built strong customer relationships in telco? Join a locally owned Hawke’s Bay technology company where you can keep looking after customers - across fibre, voice, mobile and IT. Your telco career doesn’t have to end with NOW. Mercury’s decision to close NOW will bring an important chapter in Hawke’s Bay telecommunications to an end. It will also leave some very capable customer managers and salespeople deciding what comes next. We’d like to talk. Engage Technology has served Hawke’s Bay customers for 28 years. We remain locally owned, locally operated and headquartered in Napier. Through Engage Technology and Gecko, we provide business IT, complex networking solutions, cybersecurity, fibre, voice, mobile, rural wireless and residential technology support. We are growing, and we are currently looking for experienced Account Managers, Customer Relationship Managers and Business Development Managers who know how to earn trust, retain customers and turn good conversations into long-term commercial relationships. If you have worked at NOW, you will already understand the value of genuine local service. You have helped build strong customer loyalty over many years, and that experience matters to us. This advertisement is open to everyone with the right capability, but we particularly welcome conversations with NOW people affected by the closure. The opportunity Depending on your background, you could be responsible for: Managing and growing a portfolio of business or residential customers Helping customers transition their fibre, voice and technology services Winning new business through trusted relationships and local networks Identifying opportunities across broadband, mobile, voice, managed IT and cybersecurity Working with our technical teams to deliver practical, well-supported solutions Retaining the personal service customers expect from a local provider You will not be limited to selling one or two products. If a customer needs fibre, mobile, phones, complex networking solutions, cybersecurity or full IT support, we can help them under one locally accountable group. What we’re looking for Experience in telecommunications, account management, customer retention or business development A strong record of building trusted customer relationships Commercial confidence without the hard-sell approach Good local knowledge and established community or business networks Clear communication and reliable follow-through Work for a business that has remained locally owned for 28 years Join a company investing in growth while others are withdrawing Offer customers a genuinely broad technology and communications portfolio Work alongside local sales, service and technical teams Build a long-term role around your strengths and ability to build and maintain customer relationships Competitive salaries and performance incentives A direct word to the NOW team What has happened to NOW is not a reflection of the effort its people have put into serving this community. We respect what you have built and the trust you have earned. We understand that applicants may have existing confidentiality, restraint and non-solicitation obligations. We do not expect anyone to bring customer lists, confidential information or solicit customers in breach of those obligations. We are interested in your skills, industry knowledge, local credibility and ability to build strong customer relationships into the future. Come and help us keep local customers supported by local people. #J-18808-Ljbffr