Maintenance Operations Centre Operator

We have a number of full-time Operator opportunities available in our Addington, Christchurch office, including permanent and fixed-term positions through to 30 June 2027. Deliver high-volume maintenance requests with accuracy, consistency and speed in a national operations model Play a key role in improving maintenance outcomes through validation, coordination and continuous improvement Multiple permanent and fixed-term roles based in Addington office, with fixed terms ending 30 June 2027 Te whiwhinga mahi - Our opportunity You’ll be part of a fast-paced Maintenance Operations Centre (MOC), processing high volumes of maintenance requests to ensure Kāinga Ora homes are well maintained, safe and fit for purpose. Day to day, you’ll assess and validate service requests, determine the right trade and priority, and create accurate work orders ready for delivery. You’ll manage workflows across the system, ensuring jobs are planned, prioritised and delivered efficiently and to agreed standards. Working closely with maintenance partners, contractors and internal teams, you’ll ensure information is clear, complete and timely so work can progress without delay. You’ll also help track progress, monitor performance and keep stakeholders informed, particularly for urgent or complex cases. You’ll contribute to a nationally consistent approach to maintenance by following standard operating procedures, identifying improvements and supporting better ways of working as the new model is embedded. This is an on-site office based role, Monday to Friday, enabling real-time collaboration, shared problem solving and efficient decision‑making. Ngā pūmanawatanga ōu - What you will bring This role suits someone who thrives in a high-volume, process-driven environment where accuracy, judgement and customer outcomes matter. You’ll be organised, adaptable and confident working across multiple systems and stakeholders. You will demonstrate: Relevant qualification in property, facilities, maintenance, or a related field, or equivalent industry experience. Proven experience managing building maintenance programmes, long-term maintenance plans, and building compliance requirements. Strong analytical skills with the ability to interpret information and make sound decisions. Excellent communication and relationship management skills, including the ability to resolve issues and manage commercial partnerships. Experience managing risk, health and safety requirements, and applying established processes and procedures. Confident using online systems and digital applications, with the ability to adapt in a fast-paced and changing environment. Demonstrated initiative, sound judgement, and the ability to work effectively under pressure as part of a collaborative team. Nōu te rourou - What's in it for you? We offer competitive salaries, five weeks' annual leave, and flexible working arrangements. As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work‑life balance. Mō mātou - Our Organisation At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. Every day, we help shape how our customers live today and into the future. It’s meaningful mahi, and we’re transforming how we work so we can deliver even better outcomes. Our transformation focuses on three things: Our future – building a high performing organisation that delivers quality housing for generations. Our tenants – warm, dry, well‑maintained homes and the right support to help people live well. Our people – simple processes, modern technology and opportunities to learn, grow and thrive. Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better. Kāinga Ora is a place where people feel valued and supported. You’ll find opportunities to grow your skills and build a career you’re proud of, with fair pay and flexible ways of working that support both our people and our customers. Ō tātou uara - Our values Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: Manaakitanga – People at the Heart Mahi Tahi – Better Together Whanake – Be Bold #J-18808-Ljbffr