Job Description
The Ministry of Social Development (MSD) in Whanganui is seeking a Case Manager (Phone-Based) to engage with individuals and whānau across Aotearoa by phone or email, providing employment services, income support and housing assistance. The role emphasizes empathy, policy application, and accurate, timely decisions. You will join a busy Phone-Based Unit, supporting clients to achieve goals, with a focus on data quality, digital self-service, and collaborative teamwork in a high-trust environment. #J-18808-Ljbffr
