End-to-End Customer Journey Lead

Ko Mātou About Us is seeking a Customer Journey Manager to lead end‑to‑end customer experience initiatives within our 18‑month secondment/Fixed Term Contract. You will map journeys, identify improvements and partner with stakeholders to prioritise actions that balance customer outcomes with regulatory and business needs. Based in Auckland or Wellington, you will shape and evolve journey strategies across the bank, driving insights into practical roadmaps and embedding a customer‑first mindset #J-18808-Ljbffr