Customer Service Representative (Dimond Roofing, Rotorua)

Customer Service Representative (Dimond Roofing, Rotorua) Dimond Rotorua Description Full-Time | Supportive Team | Join a Market Leader in Roofing Solutions Dimond Roofing, New Zealands trusted name in long-run roofing, cladding, and rainwater systems, is looking for a motivated Customer Service Representative to join our Rotorua branch. If you enjoy helping people, solving problems, and being part of a team that keeps the construction industry moving, this role gives you the chance to shine. What Youll Do Be the first point of contact for customers via phone, email, and in person Provide product information, pricing, and order support Process sales orders accurately and efficiently Work closely with the sales, manufacturing, and dispatch teams to ensure smooth delivery of customer orders Build strong relationships with builders, contractors, and suppliers Help maintain a positive, solutions-focused environment What Youll Bring Experience in customer service, administration, or a similar role Strong communication skills and a friendly, professional manner Good attention to detail and confidence with computer systems Ability to stay calm and organised in a fast-paced environment Industry experience (roofing, construction, building materials) is helpful but not essential A reliable team-first attitude and willingness to learn What We Offer Competitive salary Supportive, down-to-earth team culture Training and development opportunities The stability of working with a well-established national brand A role where your contribution genuinely makes a difference Why Join Dimond Roofing? You0ll be part of a respected business with a long history of quality and innovation. At the Rotorua branch, you0ll join a team that values collaboration, customer care, and doing things right. If you0re someone who enjoys variety, problem-solving, and being part of a busy, successful operation, this is a great place to grow. #J-18808-Ljbffr