Service Desk Analyst - Dunedin

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Dunedin, New Zealand. The working hours for this role are 8:30AM-5:00PM NZT and will require occasional onsite support. Requirements What You'll Do: Answer inbound calls and deliver prompt, friendly, and professional support Troubleshoot issues independently or collaborate with internal teams to drive resolutions Keep customers informed with clear, confident, and timely updates Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution #J-18808-Ljbffr