Job Description
University of Waikato – Hamilton, North Island seeks an Associate Director of Service Operations to lead digital service operations, drive improvements and deliver exceptional services across the University. You will oversee a 20 FTE team across Service Desk, Service Delivery and ICT Procurement, guiding AI/automation driven transformation. Working with the CIO and ITS leadership, you will influence digital direction, maintain service excellence, and ensure secure, resilient operations enabling #J-18808-Ljbffr
