Contact Centre Operator

Christchurch - Princess Margaret HospitalPart time permanent position working 16 hours per week (2 days a week 8am to 4.30pm)Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders. About the role We are looking for a Call Centre Operator to join theCommunity Dental Service, working during the week and currently based on ThePrincess Margaret Hospital Campus; with an intention to move to the BurwoodHospital campus in 2026. As a team player you will be working in a busy call centre,with a small team managing inbound and outbound calls and e-contact, ensuringthe children in our community have timely access to dental services by ensuringthey are enrolled with the service and booking their required dentalappointments. As part of the Administration and Clerical Pay Equity Claimsettlement this role has been mapped to National Band 2/Profile 2A. For further information about the administration and clerical pay equitysettlement please follow the link below: PSA National Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz) Responsibilities Manage inbound and outbound calls and enquires Providing courteous and efficient service, both over the phone and via email Provide information to whanau and caregivers Booking appointments Utilising and maintaining our database eg enrolling new children, updating contact details Resolve conflicts or difficult enquires About you Skills and experienceYour skills will include: Experience working in a call centre environment Ability to work under pressure to meet deadlines Active listening skills Excellent interpersonal skills - able to relate to whānau/caregivers and Health NZ - Te Whatu Ora Waitaha Canterbury and South Canterbury staff Attention to detail and a good administrator Strong time management and problem-solving skills Able to pick up and use new systems and technology Microsoft Suite Skills (Word, Outlook, Excel) Integral to your success will be your continual drive for delivering customer service excellence through your exceptional telephonemanner. You will have previous contact centre experience; however full trainingwill be provided to the successful candidate. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities. If you haveany questions about the role, please contact Kerri McCarthy [email protected] We will review applications as received and may proceedwith the recruitment process, before the closing date of this advert. #J-18808-Ljbffr