TLM Advisor, Payroll

Join a team committed to delivering accurate, compliant, and customer-focused payroll and workforce time management outcomes, while supporting ongoing transformation and operational excellence. This exciting opportunity offers exposure to complex payroll environments, providing the chance to deepen your expertise and make a meaningful impact on the experience of employees and leaders. 12-month contract opportunity supporting payroll and time operations Brisbane-based role with exposure across Australia and New Zealand Varied and rewarding role supporting critical daily operations, system testing activities, and continuous improvements. About The Role This role sits in our Payroll and Time Operations Team. As a newly created role following a recent technology transformation, it will help to shape the future of our time and labour management payroll processes, drive continuous improvements, and make a lasting impact while working alongside a supportive team. What You'll Do Investigate and resolve payroll enquiries and matters, with a strong focus on time and attendance, including leave and time records, scheduling, roster management, and record maintenance. Provide advice and support on payroll and workforce time management processes, including the development and maintenance of process documentation, user guides, and training materials. Complete payroll validation and control activities to maintain data accuracy, compliance, and payroll integrity. Support the troubleshooting of time and labour management system issues, perform system testing, and assist with defect resolution activities relating to system enhancements, upgrades, and business initiatives. Prepare workforce and payroll reporting, and support payroll audits, compliance reviews, and governance activities. Identify, elevate, and manage risks associated with payroll, time and attendance processes, ensuring appropriate controls and mitigation strategies are in place. Act as a trusted point of contact for employees, leaders, and less experienced team members, providing guidance on payroll and workforce time management processes while fostering knowledge sharing and capability development. Collaborate with internal stakeholders and external providers to support operational excellence, improve service delivery, and achieve business objectives. Proactively identify and implement process improvement opportunities across payroll and workforce time management operations to enhance efficiency, accuracy, compliance, and customer experience. What You'll Bring Demonstrated experience working within a payroll team, with a strong focus on workforce time and attendance management in a medium to large organisation. Knowledge of payroll and workforce management systems, such as UKG, ADP, or similar platforms. Sound understanding of payroll legislation, modern awards, enterprise agreements, and time and attendance compliance requirements. Experience in system testing, defect management, and user acceptance testing (UAT), including supporting system enhancements and upgrades. Strong stakeholder engagement and communication skills, with the ability to effectively support employees, leaders, and external service providers. A collaborative and customer-focused approach, with exceptional attention to detail and a commitment to delivering accurate, compliant, and high-quality outcomes. What You'll Enjoy Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. Performance-based bonuses and Suncorp shares for eligible employees Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees Paid volunteer leave, donation matching, and unlimited emergency response leave Diversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation. #J-18808-Ljbffr