Support Co-Ordinator

Support Coordinator QJumpers - Dunedin City - Otago About the role We seek an organised, learner-focused Support Coordinator to provide operational and assessment support to the CapableNZ facilitation team across a range of Individual Learner Pathway programmes. Working alongside facilitators, the administration team, and the Head of School, this role supports assessment-related activities, learner profiling processes, and the smooth coordination of learner and programme support. You will play an important part in helping maintain a high-quality learner experience and consistent assessment practice across CapableNZ programmes. This is a practical, hands-on coordination role where your attention to detail, calm approach, and ability to keep things moving will help facilitators stay focused on learner engagement, progression, and facilitation activities. In this role, you will: Provide operational support to facilitators across learner and assessment-related activities. Participate in assessment panels and assist with moderation and peer review activities. Support profiling, interviewing, learner pathway discussions, onboarding, and progression processes where required. Help maintain accurate learner and assessment documentation. Contribute to continuous improvement, workflow efficiencies, and quality assurance across assessment and operational processes. Work collaboratively with facilitators, assessors, administration teams, learners, and wider OP kaimahi. Ko wai koe | About you You will be someone who enjoys providing practical, well-organised support in a busy learner-centred environment. You will bring strong coordination skills, excellent communication, and the confidence to work across multiple priorities while maintaining accuracy and professionalism. You will have experience in tertiary education, learner support, facilitation, assessment, or academic administration, along with the capability to support assessment activities at degree level. You will also bring: Strong organisational, coordination, and time management skills. High-level written and verbal communication skills. Excellent attention to detail and confidence maintaining accurate documentation. The ability to work collaboratively with learners, facilitators, assessors, and wider teams. Confidence using digital systems, learner management systems, and administrative processes. An understanding of professional communication and confidentiality requirements in academic settings. A relevant tertiary qualification at Master's level or higher. Experience supporting assessment or peer review processes, working in Individual Learning Pathway, work-based learning, professional practice, or RPL environments, and knowledge of tertiary quality assurance would be an advantage. The successful applicant will uphold our organisation’s commitment to Te Tiriti o Waitangi by continuously developing and upholding your understanding of our obligations and connection with Te Tiriti as an individual and as an organisation Through recognition, empowerment and inclusion, you will give greater acknowledgement to the unmet needs of Māori, Pasifika and disabled people and their whanau. Applications close 5pm, Sunday 2 August 2026. #J-18808-Ljbffr