Resource Consents Support Officer

We're looking for an organised, customer-focused professional to join our Planning and Consents Support Team within the Planning and Consents Unit. About the role | Ko te mahi nei We're looking for an organised, customer-focused professional to join our Planning and Consents Support Team within the Planning and Consents Unit. As a Resource Consents Support Officer, you will provide end-to-end administrative and operational support throughout the resource consent process, working alongside planners, technical specialists and customers to help ensure applications are processed accurately, efficiently and within statutory timeframes. You'll play an important role in supporting development across Christchurch by coordinating a wide range of administrative and operational processes, maintaining accurate records, invoicing, responding to customer enquiries and contributing to the continuous improvement of our services. No two days are the same, making this an ideal opportunity for someone who enjoys working in a busy environment where attention to detail, sound judgement and excellent organisation are essential We're looking for someone who enjoys solving problems, takes ownership of their work and thrives in a fast-paced environment. You'll bring: Relevant qualification or equivalent experience in administration, business support, local government or a similar complex working environment. Experience managing multiple priorities while maintaining a high level of accuracy. Strong organisational and time management skills. Excellent written and verbal communication skills, with the ability to explain processes clearly to customers and colleagues. Excellent numerical skills Confidence working independently while contributing positively to a collaborative team environment. Well-developed problem-solving skills and the initiative to identify opportunities for improvement. Strong computer skills, including Microsoft Office, and the ability to quickly learn specialist business systems. A commitment to delivering exceptional customer service and building positive working relationships. Experience working within local government, planning, regulatory services or a similar environment would be an advantage but is not essential. What's in it for you? He aha ngā hua ki a koe? Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from: Access to training programmes, workshops, and development opportunities Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave. Collaboration - exposure to wider areas of the organisation Benefits - a variety of benefits for Council staff from health schemes to retail discounts. At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways. We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us [email protected] Hours of work - 37.5 - 40 hours per week Location- This position is primarily based at Te Hononga, Christchurch City Council Civic Offices - 53 Hereford Street Salary- The salary band for this position goes from $74,394 to $82,660 per annum based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles. Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. #J-18808-Ljbffr