Fnb Community Advisor

FNB Community Advisor FirstRand Bank Limited•Greytown Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Hello Future Community Advisor Welcome to FNB , the home of the #changeables . We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions. Are you someone who can: Serve customers promptly and professionally, ensuring their needs are fully understood Deliver an excellent customer experience aligned toBalanced Scorecardservice standards Achieve net profit growth through effective sales and service support Manage the migration of customers from traditional transactions to Self‑Service and digital channels Grow the active customer account base to expand overall client engagement Identifyand maximise cross‑sell opportunities to strengthen customer relationships Track, control, and influence sales activities to achieve predetermined sales targets Track, control, and influence service activities to improve service efficiencies Provide efficient administration through careful planning,accuratereporting, andtimelyinformation updates Check and verify transactions daily to ensure new business applications are processed and closed within required timelines Produceaccurateand reliable sales and service statistics for management and decision‑making Comply withgovernance, legislative, and audit requirements Uphold FNB’sGolden Rulesprocesses and procedures consistently Take accountability for self‑development and continuously grow personal capability Qualification & Experience Requirement Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate inBanking, Business Administration, Customer Service, or related fields recognized by FAIS 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services You will be an ideal candidate if you posesse the following Excellent communication and relationship‑building skillsand an ability to engage diverse customer needs Confidence in guiding customers toward digital and Self‑Service solutions Ability toidentifysales opportunities and support portfolio growth High levelsof accuracy, discipline, and adherence to process Strong organising, planning, and time‑management capability Commitment to delivering consistent, exceptional service You will have access to: A customer‑facing role within theFNB Points of Presencenetwork Exposure to digital enablement, customer engagement, and frontline service practices Ongoing learning and development aligned to service, sales, and operational excellence A collaborative, supportive branch environment focused on customer delight You can be a match if you are: Customer‑centric with a passion for delivering exceptional experiences Motivated by achieving performance targets Organised and detail‑driven with strong follow‑through Ethical, compliant, and aligned to governance requirements A strong teamplayer who builds positive working relationships Proactive in your learning and personal development Important Closing Date Note 20/07/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law. #J-18808-Ljbffr