Customer Advisor

Posted Wednesday, 29 July 2026 at 10:00 am | Expires Monday, 17 August 2026 at 9:59 am Community-centric careers await you in Rotorua! Are you ready to be part of a team that’s dedicated to making a positive impact in our community? At Te Kaunihera o ngā Roto o Rotorua | Rotorua Lakes Council, we're more than just an organisation; we're a force for good. With over 400 staff, our council is at the forefront of culture, people, and connections. From lakeside relaxation to world-class mountain biking trails, geothermal wonders, and vibrant night markets, Rotorua has it all. Embrace our commitment to biculturalism as we work hand in hand with Te Arawa, our local iwi. If you're ready to embark on a fulfilling journey, and be part of a truly extraordinary team. Nei ngā ringa e toro atu nei ki a koe! Haeremai! Our arms are extended to you in welcome! Are you a Customer Service Superstar? Do you thrive on engaging with customers and delivering exceptional service? If so, we are looking for a fun, confident and hard-working customer service professional to join our dynamic team who is that important first point of contact for all Council enquiries. Your main goal will be to ensure clients receive superior customer service by solving problems and promptly processing inquiries. You will be effective at anticipating the needs of customers and delivering timely and high-quality services. As this role is primarily based in the Contact Centre, clear and concise verbal communication skills are essential. In addition, you will have previous administration experience and possess exceptional customer service skills, along with strong computer skills, the ability to multi-task, a fantastic telephone manner and a demonstrated use of initiative. You'll be comfortable relating to all types of people and using your communication skills to build rapport with both internal and external customers. Above all, you will have a customer service ethic that is second to none. Additional qualities we are looking for include enthusiasm, the ability to remain calm under pressure, professional integrity and a good sense of humour! Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori. Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori. #J-18808-Ljbffr