Team Leader Customer Services

UDC Finance hasgrown alongside the businesses that have built our country’s economy liketransport, forestry, agriculture and manufacturing, and we’re proud to be NewZealand’s finance company. We are currently recruiting for a Team Leader based in Albert St, Auckland. Preferred Experience: We\'re looking for a Customer Service super star to run our busy team. We want someone who is passionate about providing excellent customer service and training and mentoring new staff members. Ideally you will have some experience managing a team and working in a customer facing role, however we will provide training to the right candidate. Key responsibilities for this role include: Ongoing recruitment, training and development of staff Ensuring the team are providing the highest level of Customer Service in line with agreed SLAs Complaint management - dealing with call escalations, referring issues to relevant departments, taking ownership of and resolving complex customer issues Completing regular QA work to ensure the team is operating within agreed guidelines This role is a key part of the Operations Leadership team with great exposure to all parts of the business. We are proud of our heritage, but focused on future growth alongside our customers’ success. As part of our team you’ll have access to a range of people focused benefits like flex working, a strong team culture, competitive salary, KiwiSaver, subsidised medical cover and banking, and enhanced parental leave and childcare support. We value our teams diversity and offer a friendly and professionalwelcoming environment where we work together to help you be successful and develop your potential and your career. Applications close COB Friday 7th August 2026. Recruitment Agencies: Our Talent team does not require any recruitment agency support. #J-18808-Ljbffr