Senior Airport Lead

Company Description Let your passion fly! Cathay Pacific is a multi-award winning premium airline flying to destinations in Asia, Europe, North America and the Middle East via our home market, Hong Kong. We are known for our award-winning service, modern fleet, comfortable cabins and our great Business Class Lounges. We are on a mission to inspire travellers and be their gateway to experiencing the world. Join us and discover just how far you can go! Company Description Let your passion fly! Cathay Pacific is a multi-award winning premium airline flying to destinations in Asia, Europe, North America and the Middle East via our home market, Hong Kong. We are known for our award-winning service, modern fleet, comfortable cabins and our great Business Class Lounges. We are on a mission to inspire travellers and be their gateway to experiencing the world. Role Introduction We are seeking a Senior Airport Lead for a 6-month, fixed-term, full-time position, based at either Christchurch Airport or Auckland Airport. This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently in New Zealand, whilst conforming to safety and security standards. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach. Please clearly state whether you prefer Christchurch or Auckland in your application form. Key Responsibilities Lead and supervise GHA teams dedicated to Cathay flight operations, including conducting flight briefings, and fostering a motivated and positive team environment. Ensure GHA teams are equipped with product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards Promoting and developing a culture of zero tolerance on safety and security incidents Continuously drive improvement in operational performance, effectiveness and productivity Proactively prevent and manage flight disruptions and irregularities Support and carry out station administration duties as required Requirements Able to work shifts from Monday to Sunday At least 2 years customer service experience, preferably in airlines or airport services Demonstrable ability to work independently Self-motivated, builds constructive and effective working relationships Strong customer service mentality with superior interpersonal and communication skills Proven experience in motivating, coaching and developing team members Capability to plan and prioritise a high volume of workload Self-motivated, reliable and committed leader who enjoys teamwork Actively seeks continuous improvement and embraces data driven insights Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations Benefits Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world's Top 10 Global Airlines. Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family. You must have unrestricted New Zealand work rights and be based in New Zealand to apply. Unfortunately, we will not be sponsoring any work visas. Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status #J-18808-Ljbffr