Online Manager

New World Auckland City, Auckland Retail Permanent Full Time, On-site Description About the Company New World Te Atatū is excited to announce the opening of our brand-new store, designed to set a new standard in grocery retail. We are committed to creating a full-service shopping experience that is fresh, inspiring, and trustworthy. Our store will feature well-presented departments and a team that genuinely cares about customer satisfaction. We are building a culture of ownership, hard work, and high performance, offering a supportive environment where our team can thrive and grow. About The Role We are seeking an experienced Online Manager to join our new team and take a leading role in the launch of our online operations. This is a unique opportunity to manage a purpose-built online setup that includes a spacious fulfilment area, dedicated customer collection bays, and cutting-edge technology. As our Online Manager, you will oversee the day-to-day operations of the Online Shopping team, ensuring that our customers receive their orders efficiently and accurately while maintaining outstanding service. You will also be responsible for managing timely and precise deliveries. Key Responsibilities Lead, motivate, and support the Online team to deliver exceptional results. Oversee the picking, packing, and processing of all online orders. Monitor key performance indicators, manage rosters and wages, and maintain high operational standards. Address customer inquiries and complaints with professionalism and care. Collaborate with store departments to ensure accurate product information and store mapping. Maintain a clean, safe, and well-equipped online department. Communicate effectively with customers, team members, and store leadership. Requirements Strong team leadership capabilities. Excellent time management and multitasking abilities. A commitment to high standards of customer service. Physical fitness and comfort with manual tasks. Experience using SAP systems. A positive, can-do attitude. Benefits Opportunities for professional development aimed at growing future leaders and store owners. The chance to influence store operations without the constraints of legacy systems or habits. A culture that recognizes and rewards hard work, initiative, and results. Company-paid mobile phone (bring your own handset). An immediate pay rise after one year of service. A staff discount of 5%. Long Service Leave. Birthday leave, allowing you to take an additional paid day off to celebrate or relax. #J-18808-Ljbffr