Rates Officer

Fixed-Term Rates Officer Make a real difference in your community Fixed-Term Rates Officer Make a real difference in your community Supportive team + flexible working options Great benefits and a welcoming, inclusive workplace About Us At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive - Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. Now is a great time to start your career with us. When you work at Hutt City Council you have the opportunity to do your bit to create a better city, every day. We're working together towards the same goals, we know where we're going, and know how we're going to get there. About The Role We’re looking for a Rates Officer to join our Finance team on a fixed-term basis until approximately the end of June 2028, supporting the delivery of accurate and timely rates administration services. In this role, you’ll help ensure our rates processes run smoothly - from maintaining accurate account information to supporting customers with their enquiries. You’ll play an important part in delivering fair, consistent, and high-quality service to our community. This is a great opportunity to build or deepen your experience in a role that combines customer service, financial administration, and legislation. What You’ll Be Doing Supporting the administration and maintenance of rates accounts, ensuring information is accurate and up to date Processing transactions such as payments, direct debits, rebates, and adjustments Responding to customer enquiries and explaining rates information clearly and confidently Assisting with applications such as rates rebates and remissions Applying Council policies and relevant legislation in your day-to-day work Working closely with your team to maintain service continuity and meet deadlines About You You’ll bring a strong customer focus and a genuine desire to support your community. You enjoy helping people, can communicate clearly, and take pride in getting the details right. You’re someone who is reliable, organised, and comfortable working with processes and systems and you’re keen to learn and grow We’re Looking For Someone Who Has experience in customer service, administration, or a similar role (or is keen to build experience in this area) Communicates clearly and confidently across phone, email, and face-to-face interactions Has strong attention to detail and enjoys working with data and systems Is well organised and able to manage his or her time in a busy environment Is comfortable using Microsoft Office (Word and Excel) and learning new systems Uses initiative and sound judgement, and handles sensitive information appropriately Experience in finance, billing, or working in a regulated environment (such as local government or utilities) would be an advantage. In return We offer a great working environment and a career that you will enjoy and can take real pride in. Bring your passion to make a difference, along with your commitment to co-create positive outcomes for the community, and we know you'll be proud to be part of our success. Hutt City Council is committed to providing a working environment that embraces, values and reflects the diversity of the community it serves. Applications close Friday 14 August 2026 @ 11.55pm. We reserve the right to withdraw the job advertisement at any time. #J-18808-Ljbffr