Services Representative - AskOtago
__________
DIVISIONAL SERVICES AND ADMINISTRATION | WHAKARATOKA ME NGA WHAKARITEKA A-WAHAKA
ASKOTAGO | UIAOTAKOU
About our team | Mo te tima
AskOtago, the University's Service Centre, is the one-stop shop for all questions related to the University of Otago. You will play a key part in this team, working to assist University students, staff, visitors, and other customers with their queries and questions regarding life and work at Otago.
The role | Te mahi
We are recruiting enthusiastic and proactive people to join our team as Service Representatives. In these positions, you will be part of a dynamic team committed to providing an excellent customer experience.
You will work across a variety of channels to assist our customers. Using available information, you will understand the customer's situation and provide a tailored service to ensure first-contact resolution wherever appropriate.
AskOtago is the first point of contact for university customers, including current and prospective students, staff, visitors, alumni, and members of the wider community. We support a broad range of enquiries and connect customers with the information, services, and support they need across the University.
These are exciting roles for people who want to join a busy, complex, and challenging environment such as the University of Otago.
Your skills and experience | Ka pukeka me ka wheako
We're looking for applicants who:
Have a positive, proactive approach to work.
Have experience providing excellent customer service.
Have an appreciation of the University's commitment to Te Tiriti o Waitangi and delivering services that support an inclusive and welcoming environment.
Have exceptional verbal and written communication skills.
Are flexible and able to adapt quickly to a diverse range of queries.
Have a strong sense of pride and passion in their work.
Recruitment process
Once you have submitted your application through our recruitment system, we will assess your submission. You may then be invited to complete a skills assessment and, if applicable, reference checks will be requested. The final step of the selection process will include attendance at an assessment centre.
Further details | Puroko
There are multiple positions available. Successful applicants will be required to work:
A minimum of 15 hours per week during the period April to October; and
Full-time hours (37.5 hours per week) during the periods January to March and November to December. Additional work up to full-time is available during July.
The appointment range for this role is $63,508 to $68,185. Top of range $73,640 pro rata.
Customer service is integral to AskOtago; it is therefore important that we are available to answer queries Monday to Saturday. AskOtago operating hours are 8:00am to 6:00pm, Monday to Saturday. Staff work on a rostered basis, and successful applicants must be available to work shifts scheduled within the service operating hours, Monday to Saturday.
The University is committed to meeting its obligations under the Children's Act 2014. Candidates who successfully reach the final stages of the recruitment process will be required to undergo a safety check.
You must have the right to live and work in New Zealand to apply for this position.
Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago, via the contact details below.
Application | Tono
To submit your application (including a CV and cover letter), please click the apply button below. Applications quoting reference number 2601161 will close on Sunday, 16 August 2026.
Additional Information
Contact: Philippa Hoult
Position details: Job Description
Further Information: Department Website
Create an email with a link to this vacancy: Create email
Location: About Dunedin
