Posted 05 August, 2026
AI-Driven Customer Support Analyst (Remote)
Phocas Ltd
Christchurch, CAN, NZ
Full Time
Reference: 23facccecd7ddb3e
Job Description
Phocas Ltd in New Zealand seeks a 1st line Customer Support Analyst to deliver exceptional customer experiences for Phocas products. You’ll help customers feel confident in using our MS SQL-based analytics software and AI-assisted workflows, working closely with US/Australian colleagues. Ideal candidates have 2+ years in support, strong communication, and curiosity about AI, with NZ working rights. We offer a supportive team, growth opportunities, and a modern tech stack. #J-18808-Ljbffr